JungleDisk – Server Daemon Not Responding, No Backups, Not cool?

So I noticed that one of my servers wasn’t being backed up via email alerts recently. Usually I’m on top of it, but I noticed recently one less email from JungleDisk (I get completion notices on all JungleDisk Backups).

So I opened up the Jungle Disk Server Edition Management and found that I couldn’t connect to the machine I was trying to open. I thought, hrmm this happened before I just need to restart the “junglediskserver” process on the server in question. At which point I could then see the server listed in the Management console.

Once selected the server to see when the last backup was, I noticed it was 24 days from the last complete backup. I was super surprised and kinda ticked off because I didn’t notice this quick enough to fix it and neither did JungleDisk. I mean if there are 24 missed backup windows, don’t you think I should be notified.

I described the above to JungleDisk in an email to their Feedback address, lets see how they respond.

Update #1: I got a response from JungleDisk via email, they directed me to their Support System at which point I was able to post a feature request. But to my surprise their were already a handful of similar requests, so I dropped my two bits in. The one thread was over 2 years old. Great software, bad community relationship.

Update #2: I haven’t been following the thread on Jungledisk’s support site as I’ve pretty much decided to live with this problem. However, another awesome thing happened (I’m being sarcastic). Jungledisk was doing a backup and it either started super slow or during the backup it slowed down, either way the backup was going at 0.1k/s and wasn’t going to finish. It kept running, it missed the next backup window and I only knew this because I got no email about the job completing. You would think if a job takes too long and the next backup window is forthcoming, why not notify via email that it’s happening.

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